Customer Service Representative (47981)

Are you a compassionate communicator with a knack for solving problems and a desire to make a difference? Join our client's team as a Customer Service Representative on a temp-to-hire basis to become the trusted voice for their life insurance policy members and organizations. In this role, you will be a part of a supportive and mission-driven team, gaining valuable experience in the insurance industry while enjoying a hybrid work environment and opportunities for professional development and growth. Our client is seeking candidates with excellent problem-solving skills, a growth mindset, and a passion for providing top-notch service. Apply today!

Work model:

• Hybrid
• 7:00 AM -6:00 PM
• Monday - Friday

What you will do:

• Manage inbound (and occasional outbound) calls with professionalism and empathy
• Handle customer inquiries, resolve issues, and manage complaints effectively
• Act as a knowledgeable resource regarding life insurance products, including whole life, term life, and annuities
• Assist with billing, claims inquiries, payments, and related transactions
• Document all customer interactions in CRM systems accurately
• Collaborate with internal departments to guarantee complete and timely issue resolution
• Provide basic troubleshooting and guidance to customers

What you will need to be successful:

• High school diploma or equivalent
• Prior experience in customer service (life insurance or call center experience preferred)
• Excellent written and verbal communication skills
• Strong active listening and problem-solving abilities
• Ability to de-escalate challenging conversations with patience and professionalism
• Proficiency with call center tools and multitasking in a fast-paced environment
• A calm, empathetic, and customer-first mindset
• Availability to work a hybrid schedule