Mobile Device Support Specialist (44967)

Palmer Group is working with an established client searching for a Mobile Device Support Specialist. In this role, you will provide technical assistance to customers regarding various cell phones, tablets, and other mobile devices, as well as mobile applications and operating systems. If you are interested in this position, apply today!

Responsibilities: 

• Provide customer service through technical and operational assistance in the use of cell phones, tablets, and other mobile devices, as well as with mobile applications and operating systems
• Identify, research, and resolve technical problems
• Document, track, and monitor issues, resolving all issues in a timely manner 
• Provide hardware support for various mobile devices
• Manage and complete tasks within a corporate ticketing system
• Provide support for iOS and Android devices, including troubleshooting and in-depth diagnostics
• Reset passwords and/or multi-factor authentication for use with mobile devices
• Prioritize tickets based on department guidelines of incidents first, service requests second, and projects third, and consider impact and urgency when determining priority within each category
• Act as a single point of contact for issues regarding IT mobile device issues and inquiries, and provide any updates to users
• Ensure processes documents for all installations, problems, and issues exist and are up to date
• Provide daily technical and operational assistance with good judgment, attention to detail, persistence, and timeliness
• Maintain subject matter expertise utilizing on-the-job training, continuing education, workshops, or vendor conferences
• Stay on top of current news and system information, such as operating systems, problems, and changes in the industry, and then formally share what has been learned
• Actively engage in the organizational culture of safety and employee ownership

Requirements:

• Undergraduate degree in MIS, computer science, or equivalent is highly desired
• High school diploma or equivalent
• CompTIA A+ and Network+ certification preferred
• 1+ years of experience in a Service Desk environment
• 1+ years of experience with Apple products, knowledge of Microsoft products (including Windows 10 and Microsoft Office) preferred
• Working knowledge of Apple-based products
• Strong customer service, troubleshooting, and problem-solving skills
• Strong communication skills, able to communicate across all levels of the organization 
• Strong organizational and time management skills
• Ability to adapt to a dynamic, fast-paced, and ever-changing environment
• Available to work a flexible schedule, including nights and weekends, depending on on-call, system upgrades/issues, and/or other work

Work Model: 

• On-Site